Services & FAQ
Frequently Asked Questions About Membership:
1. What do I receive when I purchase the membership?
A: Once you purchase your membership, we’ll give you a set of temporary member cards, which will be replaced by a permanent set of cards loaded with your family details. Your permanent digital member cards will be sent to you by email within 1 week. If you requested a plastic permanent member card, please expect your member cards via mail within 14 business days.
2. How do I apply for a membership scholarship?
A: Learn more about eligibility and the application process here.
3. How do I get a replacement card?
A: Simply let us know! In person, via phone, or by emailing our membership team at white@impression5.org. There is a $3 fee for processing and mailing a replacement plastic membership card.
4. When will I get my membership card?
A: Thanks for allowing us time to process your membership! About a week after your membership was purchased, you will receive an email with a link to download your digital membership card. Learn more about our digital membership benefit here. If you have requested plastic membership cards, you can expect to receive them via mail in approximately 2 weeks from the date of purchase. Your temporary cards are valid in the interim.
5. How do I update my information?
A: Thanks for keeping us in the know! You can call us at (517) 485-8116, ext. 126 or by emailing our membership team at white@impression5.org with any contact or child updates.
6. What does reciprocity mean and how does it benefit my family?
A: Reciprocity is a fancy way of saying your membership gets you reduced or free access to 400+ similar organizations that bring you and your family one step closer to an awesome experience. Always call the organization you're planning to visit ahead of time to check the admission benefits they choose to extend! A member card will be required to receive admission discounts.
Impression 5 Science Center Reciprocal Community for members :
Association of Science and Technology Centers (ASTC):
All member levels receive free or reduced admission to ASTC organizations outside 90 miles of Impression 5 Science Center. Find participating ASTC organizations to visit!
Association of Children Museums (ACM):
Elemental members receive 50% off admission to ACM organizations for up to six family members. Find participating ACM organizations to visit!
7. Why don’t all ASTC/ACM institutions honor member reciprocity with free or reduced admission?
A: This one is a bit complicated. Both ASTC and ACM have their own reciprocal programs with different parameters, so we’ll answer this one in two parts:
Why are some ASTC institutions not free?
A: To protect the membership value of individual organizations across the country, ASTC permits institutions to allow or deny reciprocal membership benefits within a 90-mile radius (as the crow flies). Non-profits have to pay the bills, too.
Why don’t all ACM organizations honor discounted admission?
A: ACM reciprocity typically only honors a discounted reciprocal rate, which they can mandate, and it’s rarely free admission. And because ACM organizations tend to be larger, many have special exhibitions, experiences, or add-ons that do not apply to member reciprocity.
8. What discounts do I get with my membership?
A: All membership levels provide discounts on all young child programming, L.A.B.S. camps, Impression 5 birthday parties, Make It! workshops, and LEGO®Palooza tickets, along with 15% off all Impression 5 TO GO store items (both onsite and online), and free, exclusive access to all member-only events.
9. Is my membership refundable?
A: If you decide membership isn’t for you, we hope you’ll consider your membership payment as a tax-deductible donation.
10. Will your health and safety policies change during my 12 month membership?
A: The health and safety of our guests and staff is a top priority for the science center. Impression 5 Science Center remains committed to following the guidance of the CDC and local health departments as we continually evaluate and update our health and safety policies. As conditions in our community evolve, you may see our policies change to meet the moment. The policies in place at the time of your membership purchase can not be guaranteed for the duration of your membership.
11. Is my membership tax-deductible?
A: A portion of your membership may be tax deductible!
12. Do the two adults have to be spouses or members of the same household?
A: Your membership includes any two adults you choose, but the adults must live in the same household.
13. Is there a limit to the number of children that can be part of the membership?
A: Big or small, your whole family is welcome! You can name ALL of your immediate family’s children 18 years old or younger to your membership!
14. Is the membership a yearly membership (January to December) or does it begin the month I purchase the membership?
A. All memberships are annual (12 months) beginning with the month you sign up. For example, if you purchase a membership March 1, 2017, your membership will expire on March 31, 2018, unless you renew.
15. How do I redeem my 15% member discount online at Impression 5 To Go?
A: Use your membership ID to access your 15% member discount online for Impression 5 To Go. Our members can find this ID on the back of their digital membership card. First, open your digital membership card and tap the small letter "i" in a circle on the right bottom corner of the screen. This will flip your card so you can see the back of the card. Scroll down the page. At the bottom of the page, the card will list your membership ID. Include all numbers or letters shown to receive your discount. If you have questions about your membership discount, please contact Joyce White at white@impression5.org.
